Casino-X Review

Casino-X offers their site in more than 10 different languages. They accept around 10 fiat currencies and nearly 10 crypto currencies with around 20 different payment providers. You can see the list of all in the details at the end of the Casino-X review.

The website could look a lot better with fewer animations and smaller header graphics. The live chat option is positioned on the right of the website, and it has a fixed position so you can access it even when you are scrolling through the page.

Some information is hard to find such as bonus information or the loyalty program requirements. Bonus information is scattered across banners, some random pages accessible only through banners, your account,... Loyalty information can only be found in the terms and conditions and is not explained very well, so I think they do not focus on loyalty program much. Overall the website could be more user friendly in terms of how things are explained and how to find information.

Other than the volatility filter option and a good search button where you can find the game you are looking for, nothing stands out.

The website is accessible by VPN (tested with UrbanVpn).

Casino-X has a newsletter and a loyalty program. Depending on the number of Comp Points accumulated during a game, you will be awarded with a specific status:

• Novice,
• Regular,
• VIP,
• VIP GOLD,
• VIP PLATINUM,
• Dark Knight,

You can view these loyalty program levels in your profile under the section "Achievements." But the loyalty program does not benefit the low-level players because you have to bet a lot of money to get to the level that has at least some exclusive benefits.

Casino-X does not offer many regular promotions such as reload bonuses, free spins etc. However they make up for it with a lot of tournaments that are either daily, weekly, or even monthly, such as roulette or slots tournaments. In some of the tournaments, you can participate just by playing specific games. Casino-X is a one of the casinos with the most tournaments so if you are into that, this the casino for you. On the other hand, if you are into regular bonuses than you might want to check out other casinos.

They provide 24/7 support via live chat or email. They have friendly support agents who respond within minutes. For more information, look in the support section.

Casino-X offers a loyalty program. They do not have a section that describes the program or its benefits. If you want to learn how to join the program, you need to go to the terms and conditions of the website and scroll all the way down and read the terms of the program from there. Apparently they don't emphasize their loyalty program very much, because it takes quite some effort to find relevant information. If a well designed loyalty scheme is what you are looking for, we recommend visiting our VIP casino guide.

Their loyalty program applies automatically while you play specific games, and depending on the amount of money you bet, you receive points. The more money you bet with, the more points you get and the higher your level gets.

• Novice (the required number of Comp Points ranges from 0 to 10);
• Regular (the required number of Comp Points ranges from 10 to 50);
• VIP (the required number of Comp Points ranges from 50 to 500);
• VIP GOLD (the required number of Comp Points ranges from 500 to 5,000);
• VIP PLATINUM (the required number of Comp Points ranges from 5,000 to 25,000);
• Dark Knight (the required number of Comp Points starts at 25,000).

Comp points needed to level up are earned by playing slots, blackjack, poker, and video poker. You earn 1 point for every 100 € wagered, while other games don't earn you any points.

If you want to see your loyalty level you need to go to profile and then to balance which makes no sense. However if you go to the promo tab in your profile and from there to achievements you will find all loyalty levels listed there next to thousands of other achievements which are mentioned nowhere else on the website and don't benefit you at all. There is no way to find out how many comp points you have and your loyalty level in your balance and in your achievements don't match. So good luck making sense out of this.

Casino-X offers email and live chat support. The live support agents are very professional and also respond within seconds. They are usually able to answer your questions in a way that you get the information that you need.

The live chat is located at the far right of the page and its position is fixed, which means it does not disappear while you scroll the page. The good thing about the live chat is also the fact that it stays open while you change sites, is not intrusive, and you can upload images. On the other hand, the bad things about it are the lack of an FAQ page and the fact that you do not receive an email if the response is late.

The best thing about the live chat support is that they do not use bots and are at your service 24/7.

Casino-X does not have any responsible gambling features that we know of. If you want to take a break from gambling, they recommend that you contact these organizations that are listed under the information about responsible gambling. If you want to limit your time of playing or take a self-exclusion you can activate that by contacting support.

The organizations that they recommend are:

• GamCare
• Gamblers Anonymous
• Gambling Therapy

Or you can check our page about responsible gambling where you can find all the information and contacts.

Casino-X does not have any social media accounts.