Thunderpick also provides each game with RTP and volatility information and covers all withdrawal fees. They believe in rewarding players for their loyalty, rather than just providing one-time bonuses. And not only do they reward loyal players with regular promotions and bonuses they even work with them! Check out our Thunderpick Review to find out more details!
Sadly, we weren’t able to make an audio interview with Thunderpick, so this interview is in the written form only – keep reading to find out a lot of valuable insights about them! To find the entire podcast that has been done so far, go to our main crypto casino interviews page.
What is your competitive advantage? What do players value in your casino and why do they keep returning?
Our competitive advantage lies in offering a wide variety of games from top software providers, a user-friendly interface, quick crypto payouts with no fees, and exceptional customer support.
Being a top-esports brand also helps when players want to try something different than a casino.
Players value the quality of our games, fairness and security, and our commitment to providing a safe and enjoyable gaming experience. They keep returning because they trust us to provide them with the best possible experience.
What are your main ways of interacting with players to build trust and credibility?
We interact with players in a variety of ways such as email, social media and live chat to build trust and credibility.
Our customer support team is available 24/7 to assist with any queries or concerns, and we encourage players to leave feedback so that we can continually improve our service.
We also prioritize transparency by providing clear and concise information on our website regarding our policies, procedures, and licensing.
We noticed that you’re not so into traditional bonuses – how come you don’t offer any free spins to players? Most casinos offer a multi-bonus welcome package and then reloads and cashback further on. You went a different way here, why?
We believe in rewarding players for their loyalty, rather than just providing one-time bonuses to attract new players. That’s why we offer regular promotions and bonuses for consistent players, rather than one-time offers.
We want our players to feel valued and appreciated for their ongoing loyalty and support.
Our brand appeals more to the traditional esports bettor who aren’t typical bonus hunters. As we grow our casino presence we believe our bonus structure will change to remain competitive.
So you promise good rewards for consistent players and offer long-term/regular bonuses and promotions. Can you share a success story from a player’s point of view?
We have many options to reward our players: regular giveaways and races, Refer a Friend program, a VIP program with a personal host, and much more!
Just recently, one of our players hit a big slots jackpot right after his first deposit – it was over $25000, which he withdrew instantly after a win!
Within the next ten days, he won nearly $10000 more.
Another interesting story is related to one of our esports players. He was a very active bettor for a long time, but at one point, thanks to the esports passion he shares with the community, he became our affiliate – that opened completely new opportunities for him!
What are your most popular games and why?
Our most popular games are our own Thunderpick games – Crash and Spin. These games are popular due to their simplicity and the excitement they provide.
We also offer a variety of themed slots that are popular among players due to their unique features and bonuses.
Your support is pretty strong, too – you have a live chat, and respond quickly etc., how do you handle complaints? Especially when it comes to withdrawals?
We take all complaints seriously and try to address them promptly and professionally.
When it comes to withdrawal issues, we first investigate the reason for the delay or the problem and then communicate with the player to keep them updated on the progress.
We also have a dedicated customer support team that is available 24/7 to assist with any issues.
Can you give us an example? Any tips on how players can avoid issues with withdrawals?
Being a crypto-only brand allows for a more seamless withdrawal experience for the player – it’s fast, and there are no fees.
We have processes in place to ensure that customers receive their winnings as quickly and efficiently as possible. Our support team is trained to handle withdrawal complaints and escalate them to the relevant department when necessary.
An example of how we handle withdrawal complaints is by investigating the issue thoroughly and keeping the customer informed of the progress throughout the process.
To avoid issues with withdrawals, players should ensure that they use a correct chain and enter proper wallet info.
Do you see players struggling with anything else? Can you walk us through the most common things you see players either do wrong, misunderstand or get stuck with?
One common issue that players face is misunderstanding the terms and conditions attached to bonuses and promotions. It’s important for players to carefully read and understand the rules and requirements before accepting any offer.
This is common throughout the industry, so we ensure our bonuses are clearly labeled and can eventually be forfeited if applicable.
Another issue is chasing losses or gambling beyond their means. We encourage responsible gambling and offer resources for players who may need help.
Are you planning any specific perks for your players in the future? What is going to be your focus in 2023?
Yes, we are always looking for ways to improve our players’ experience and will be introducing new perks and bonuses throughout the year.
In 2023, our focus will be on providing an even more seamless and secure gaming experience, as well as expanding our game selection and improving our customer support even.
As we grow the brand we look to establish big partnerships. This will allow our players access to giveaways, experience and larger promotions onsite and on social media.
Any new cryptocurrencies that you’re planning on adding soon? Your current selection is not very diverse.
Recently we added a new cryptocurrency: Cardano. Besides that, we are constantly evaluating new cryptocurrencies and payment options to offer our players, and we will announce any additions as soon as they are available.
Let’s speak about anonymity as well. Especially players who play with crypto value their anonymity. What is your stand on that? Can players play and make payments anonymously or are there exceptions to this?
We understand that anonymity is important to many of our players. That’s why we offer a range of payment options that allow players to make deposits and withdrawals anonymously.